Operations support
Support & FAQ
Address changes, customs holds, and exceptions are handled here. Look up a shipment when you need the scan record.
Operations support
Need assistance with a shipment?
How do I change my delivery address? expand_more
Address changes can only be made before the shipment reaches the destination sort facility. Please contact support immediately with your tracking number.
What does “Customs Clearance Delay” mean? expand_more
Your shipment is being reviewed by local customs authorities. This is a standard procedure. We will notify you if additional documentation is required.
How is volumetric weight calculated? expand_more
Volumetric weight is length × width × height (in cm) divided by 5000. Charges are based on the greater of actual or volumetric weight.
Tracking
Enter a waybill number to read scans, exceptions, and proof of delivery.
badgeVerify Agent
Enter the staff ID or full name they claim. Confirm it before you release goods, pay, or follow their instructions.
headset_micContact Support
Address changes, customs holds, and exceptions are handled by operations support.