Confirm the person
is of this house.
Someone may call, write, or attend claiming to collect or deliver. Match the name, role, and staff ID before you release goods, pay, or follow their instructions.
Agent lookup
Verify an agent
Enter the staff ID or full name they claim. Confirm it before you release goods, pay, or follow their instructions.
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1. The claim
If they attend, take the number from the card. If they call or write, ask for the staff ID they claim.
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2. The match
Name, role, and number must match this directory. If anything is off, withhold the goods.
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3. If it fails
Do not pay, release, or rearrange a delivery on their word. Inform the house or 1-800-123-4567 .